Privacy Policy

1. Information we collect

When you submit an enquiry or contact us, we collect the details you provide so we can respond and prepare your quotation. This may include:

• Your name and company name
• Phone number and email address
• City or delivery location
• Details about your product and packaging requirement
• Basic technical data such as IP address and browser type, used for security and to prevent spam

2. How we use your information

We use the information you share only to operate our service and respond to you. Specifically, to:

• Understand your requirement and prepare a quotation
• Contact you about your enquiry by phone, WhatsApp or email
• Coordinate production, quality checks and delivery of your order
• Improve our products, service and website
• Protect our website against spam and abuse

3. Sharing your information

We do not sell your personal information. We may share necessary details with trusted production and logistics partners strictly to fulfil your order, and with service providers (such as our email and database providers) that help us operate the website. These partners are expected to handle your information securely.

We may also disclose information where required by law.

4. Data storage and security

Enquiry details are stored securely in our database. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to safeguard your data.

5. Cookies

Our website uses only essential functionality and does not rely on advertising or tracking cookies to operate. If we add analytics in future, we will update this policy accordingly.

6. Your rights

You may request access to, correction of, or deletion of the personal information you have shared with us. To make a request, contact us using the details below and we will respond within a reasonable time.

7. Contact us

If you have any questions about this Privacy Policy or how your information is handled, contact PackMandi (operated by HBLK Realtech Pvt. Ltd.) at thehblk@gmail.com or +91 73005 23439.